Universal Consultants

Office:

F/6, Aishwarya Appt., Navrangpura, Ahmedabad, Gujarat, India – 380009.

E-Mail:
jobconnect@rediffmail.com

contact@universalconsultants.info
resume@universalconsultants.info
alp.darji@universalconsultants.info

Tel:  0091 79 40043025, 9998106440, 9724328572 /2
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Call Center Training & Solutions

UNIVERSAL primarily focuses on Training and Development.Our soft skill training programs encompass a wide range of skills that most organizations find an integral and necessary part of everyday business. From Basic Communication Skills to Strategy and Change Management, Train the Trainer First,UNIVERSAL offers a wide range of soft skill training to address every business need. It is an integral part of corporate training in today’s world.

Universal provides training in 2 different ways:
1. Provide training to the applicants who are looking for job in the growing industry
2. Provide training at client’s place / invite client’s employees at our place for training as per client’s need with help and guidance of company / clients need after finding gaps and cause routs and after training we provides time to time review and audits
Universal provides Call Center Training for Domestic / International (Inbound / Outbound with result of Sales and Target achievement route)

INBOUND

  • Soft Skill Training
  • Accent Neutralization
  • Language Training
  • Effective Communication Skills
  • Regional Language / MTI removal Training
  • Customer Service Skills
  • Telephone Etiquette
  • Personal Grooming and Business Etiquette
  • Team Management
  • Cultural Orientation and Cultural Sensitivity
  • How to achieve Customer Satisfaction
  • Benefit of long term job
  • How to fit your self into rotational shifts
  • How to maintain your body cycle in Call Center job
  • HR knowledge
  • Guide them about how to make their own SWOT analysis
  • How to face and crack interview
  • How to become popular and successful team member
  • Growth part of Call Center Industry

OUTBOUND
  • Sales / Target oriented achievement training
  • How to take an appointment properly
  • How to convert a simple call into business call into sales call
  • Find out fruitful customers / sourcing different category people
  • How to maintain all records ready
  • What is failure and how to get success on phone call
  • How to be always cool and calm while dial for outbound calling
  • Leadership Training
  • Team Development
  • Motivation
  • Creative Problem Solving
  • Computer Skills
  • HR knowledge
  • Guide them about how to make their own SWOT analysis
  • Team Management
  • How to face and crack interview
  • How to become popular and successful team member
  • Growth part of Call Center Industry

Call Center Industry and all other industries also now focuses on those elements of training that require changes in behavior and thinking. Organizations today recognize that the soft skills training of their employees play an important part in maintaining relationships with their customers and developing a successful business. Organizations that endeavor to be on the path of continuous learning will often find that upgrading the ‘soft skills’ of their workforce is a necessary part of business. It not only helps improve service but also shows the interest that an organization has in the professional development of their employees, which in turn leads to higher employee retention, global business and GROWTH.
Keep Growing…..